Find the reviews your HVAC business is losing in silence
Get a Free HVAC Reputation Leak Audit and see where completed jobs are failing to become Google reviews, where unhappy customers surface too late, and where your team can follow up sooner.
- Most HVAC companies lose reviews quietly after the technician finishes and the customer moves on.
- Nobody asks at the right time, so happy customers forget and unhappy customers may post publicly first.
- Seranova alerts the business owner when a customer is unhappy, giving the team a chance to fix the problem before a bad review is posted.
- Every customer still gets the option to leave a review. Seranova does not review gate.
Where HVAC reviews leak after a completed job
The tech finishes -> the customer moves on -> the ask is missed -> the owner hears about problems too late.
Seranova AI automatically sends messages to the customer after a purchase or visit.
If no reply, an automatic no-response reminder increases responses.
Are they happy or unhappy with the experience?
The customer still has the option to review. Seranova also alerts the business owner so the team has a real chance to fix the problem before a bad review is posted.
Happy customers are guided toward your public Google review page while the experience is still fresh.
Your Best Customers Never Leave Reviews
Start your 14-day free trial and see how a controlled workflow can grow your Google reviews.
- Customers forget to leave reviews
- Techs forget to ask
- Email reminders fail
- Negative reviews stay public
- Happy customers seldom leave a review
- Too many costly tools
- Low ratings lower trust
- Owners feel reactive
- Competitors outrank you on Google
- You trigger review outreach in bulk after upload or via integration
- Your workflow runs consistently without relying on memory
- SMS reaches customers where they respond
- Unhappy customers route to private feedback first
- Happy customers get a clear Google review prompt
- One connected workflow for feedback and reviews
- A protected rating builds confidence for new buyers
- You get a repeatable review workflow you control
- High quality reviews compound over time
Everything you need to run a protected review workflow
From collecting feedback to routing issues privately, Seranova helps you grow high quality reviews while you stay in control.
Upload your visit or job export and trigger outreach in one action. Integrations reduce steps, they are not required.
Happy responses can be prompted for a Google review. Frustrated responses route privately so you can fix issues first.
Keep your public presence stable by handling issues before they turn into public damage.
More high quality reviews helps you rank better on Google Maps and convert more calls.
Seranova does not require direct system integrations to deliver results. You can upload visit or job data securely and trigger review outreach in bulk. Native integrations are rolling out to reduce steps, not to make the system usable.
Why It Works
Customers in the HVAC, Roofing, Plumbing, Home Services, Salon, Restaurant, and Clinic Industries respond quickly to SMS because it is personal and straightforward.
SMS cuts through email clutter and has a significantly higher (98%) open and response rate.
A short text makes it easy for customers to tap, rate, and move on. No login. No forms. No friction.
Seranova sends messages right after the job/visit is closed/completed and catches customers at the perfect moment.
More reviews and replies indicate to Google that you are active. Your visibility improves, and business increases.
Getting Started Is Simple
Select a plan, sign up, and enter your business details. Takes only a few minutes.
Use Square or Jobber, or upload an export from any system. Integrations reduce steps, they are not required.
Upload your data and send review requests in one action. Sentiment routing helps protect your public rating.
Frequently Asked Questions
Still have questions? We've got answers.
Does Seranova work for my industry?
Yes. Seranova is used across home services, salons, restaurants, and clinics. Each vertical has a tailored workflow page.
Does Seranova require integrations?
No. Integrations reduce steps, they are not required. You can upload an export from your current system and trigger outreach in bulk.
Which systems do you support today?
Square POS and Jobber are supported today. ServiceTitan, Housecall Pro, and Clover are planned. You can still run Seranova with uploads in the meantime.
How secure is Seranova?
We use encryption in transit and at rest. Access is role-based and audited.
Is Seranova HIPAA compliant?
We are actively progressing through HIPAA compliance. Current healthcare users operate with secure uploads and controlled outreach while compliance work is finalized.
How quickly can I see results?
Many teams see more high quality reviews within the first 2-3 weeks after setup, depending on volume and consistency of outreach.
Can customers leave private feedback?
Yes. Negative sentiment can be routed privately so you can resolve issues before they become public reviews.
Does Seranova automatically post replies to Google reviews?
No. Seranova drafts replies with AI. Your team reviews and approves each reply before it is posted publicly on Google.
Do you offer customer support?
Email support is available for all plans. Priority support is offered on Business plans.
Is there a free trial available?
Yes. Start a 14-day trial through Stripe Checkout. Card required. Cancel before the trial ends to avoid billing.
What Teams Say
Real home-service teams using Seranova to turn happy customers into public reviews.
“Seranova helped us collect more reviews in one month than in the last year.”
“Simple, fast, works even when techs forget to ask.”
Get your Free HVAC Reputation Leak Audit
Built for HVAC companies using Jobber that want to find where completed jobs fail to become reviews.