Privacy Policy

1. Information We Collect

• Account details such as your name, email, phone, and business information.
• Information from connected platforms, including Google Business Profiles, after you grant permission.
• Review content, replies, communication history, and other data you store in Seranova.
• Technical data such as IP address, device type, browser, and pages visited.
• Cookie and usage data. See our Cookie Policy for details.
• In some cases, protected health information if you use Seranova in a healthcare context or if reviews contain such data.

2. How We Use Your Information

• To provide, maintain, and improve the Seranova platform.
• To fetch and reply to reviews after you give consent.
• To generate AI based analysis and reply suggestions for your reviews.
• To send service updates, alerts, and security notifications.
• To detect and prevent fraud, abuse, or security issues.
• To comply with legal and regulatory obligations.

3. AI Usage

• Seranova uses AI models to analyze review content, detect sentiment, and generate suggested replies.
• We may send review text and related metadata to third party AI providers for processing.
• AI outputs are suggestions only. You decide what is posted and you can edit or reject any suggestion.
• We do not train public models on your private business data. Where possible, we restrict providers from using your data to train their own models.
• You can request that AI features be disabled for your account.

4. GDPR Rights for EU and UK Users

If you are in the European Union or the United Kingdom, you have rights over your personal data.

• Right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete data.
• Right to request deletion of your personal data in some cases.
• Right to restrict certain processing activities.
• Right to receive a copy of your data in a portable format.
• Right to object to some forms of processing.
• Right to lodge a complaint with a data protection authority.

You can exercise these rights by emailing support@seranova.ai.

5. CCPA Rights for California Residents

If you are a resident of California, you have rights under the California Consumer Privacy Act.

• Right to know what categories of personal information we collect and how we use them.
• Right to request access to the personal information we hold.
• Right to request deletion of your personal information, with limits.
• Right to receive information about disclosures for business purposes.
• Right to opt out of any sale of personal information.

Seranova does not sell personal information. You can contact us to submit CCPA requests and we will respond as required by law.

6. HIPAA and Protected Health Information

• If you are a covered entity or business associate under HIPAA and use Seranova with PHI, we will sign a Business Associate Agreement on request.
• We apply technical and organizational safeguards, including encryption in transit and at rest where appropriate.
• Access to PHI is limited to authorized personnel only.
• You are responsible for ensuring you have the right to upload or transmit PHI to Seranova.

7. How We Share Information

• With service providers that host our infrastructure, provide analytics, security, and customer support.
• With third party platforms you connect, such as Google, but only after you grant access.
• With regulators or law enforcement when required by law.
• We do not sell your personal information.

8. Data Security and Retention

• We use technical and organizational measures to protect your data against loss, misuse, and unauthorized access.
• We keep your data for as long as your account is active or as needed to provide the service.
• We may retain some data after account closure to meet legal, tax, or audit obligations.

9. Children's Privacy

Seranova is built for businesses, not for children. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Last updated date at the top of the page. Your continued use of Seranova after changes means you accept the new version.